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Sinds 2007, HIDALGO Sattel maakt handgemaakte zadels zorgen voor comfort, stijl en duurzame innovatie.

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Shipping & Delivery Policy

  1. Order Processing All orders are processed within 1–3 business days (excluding weekends and public holidays). If there is a high volume of orders (sales, holidays), processing may be delayed by a few days. Once dispatched, you will receive a confirmation email including a tracking number.

  2. Shipping Costs & Parcel Types  

Accessories / Small Parcel (for bridles, girths, lambskin covers, small spare parts, small spare parts etc.)

Bestemming Verzendkosten
Austria € 8
Germany € 17
EU (except AT/DE) € 19
Switzerland € 39
Rest of the world Please inquire
Saddle Parcel – Standard Size Approx. 60 × 40 × 40 cm — suitable for 1 saddle
Bestemming Verzendkosten
Austria € 15
Germany € 25
EU (except AT/DE) € 39
Switzerland € 69
Rest of the world Please inquire
Large Saddle Parcel For example, suitable for two saddles or extra‑large volume
Bestemming Verzendkosten
Austria € 19
Germany € 39
EU (except AT/DE) € 49
Switzerland € 99
Rest of the world Please inquire
Shipping Outside the EU For deliveries to all other countries (USA, Canada, Australia, Asia, etc.), we provide individual shipping quotes. Please contact us and we will provide the exact rate.

  1. Delivery Time & Shipping Methods Standard deliveries within EU generally arrive within [your typical delivery timeframe — e.g. 5–10 business days], depending on destination and parcel size. International (non‑EU) shipping time depends on courier, customs and destination country. We will provide estimated delivery time when confirming your shipping quote. If you order multiple items (for example two saddles — large parcel), delivery time and cost may vary accordingly.

  2. Customs, Duties & Import Charges (Non‑EU orders) For orders shipped outside the EU, any customs duties, import taxes or other charges due in the destination country are the responsibility of the customer, unless otherwise stated.

  3. Order Tracking & Notification Once your order is dispatched, we will send a shipment confirmation email with a tracking number. You can use that number to track your parcel via the courier’s website. Please inspect your parcel upon delivery; if there is visible damage, report it immediately.

  4. Damaged or Lost Shipment / Liability We insure shipments during transit. If items arrive damaged or are lost, contact us within 48 hours of delivery with photos of the parcel and contents. We will either arrange a replacement shipment or refund, according to our standard return & warranty policy.

  5. Shipping Restrictions Currently we cannot guarantee shipments to P.O. boxes or certain high‑risk delivery zones. We reserve the right to refuse or delay shipping in case of customs constraints, shipping carrier restrictions or local delivery limitations.

  6. Returns, Refunds & Returns Shipping Please refer to our full Terms & Conditions / Returns & Withdrawal Policy for rules on returns, refund eligibility, who pays for return shipping, and other relevant procedures.

  7. Contact & Support If you have any questions regarding shipping, delivery times, customs or tracking, please get in touch: E-mailadres: office@hidalgo-sattel.com Telefoon: +4369915334461

Last Updated: 12-05-2025